Frequently Asked Questions (FAQ)

FAQ

Frequently Asked Questions

  • What kind of IT services does Pathway IT provide?

    We offer IT support, consultation, and one-time project services for small and medium-sized businesses. Whether you need troubleshooting, cybersecurity, cloud solutions, or system upgrades, we’ve got you covered.

  • Do you provide on-site IT support, or is it remote-only?

    We offer both remote and on-site support, depending on your needs and location. Many issues can be resolved remotely, but for hardware and network setups, we can schedule an on-site visit.

  • Do you work with businesses of all sizes?

    While we primarily serve small to medium-sized businesses, we’re happy to discuss IT solutions for larger companies as well.

  • What’s the difference between IT support and managed IT services?

    • IT Support: Pay-as-you-go assistance for troubleshooting, repairs, and small fixes.
    • Managed IT Services: A proactive, ongoing IT management solution that keeps your business secure and efficient.

  • What kind of cybersecurity services do you provide?

    We help businesses stay protected with:
    ✅ Firewall and network security
    ✅ Endpoint protection (antivirus, malware defense)
    ✅ Email security (spam filtering, phishing prevention)
    ✅ Data backup & recovery

  • Do I need managed IT services, or can I just call when I have an issue?

    If you only need occasional support, we offer on-demand IT services. However, if you want to prevent problems before they happen, a managed IT plan provides ongoing maintenance and security.

  • Can you help my business choose the right hardware and software?

    Absolutely! We provide hardware and software recommendations based on your business needs and budget, and we can even help with installation and setup.

  • Do you sell computers, servers, or networking equipment?

    Yes! We work with trusted vendors to source, configure, and install the right technology for your business.

  • How much do IT services cost?

    Pricing depends on the level of support you need. We offer:

    • One-time support (hourly or fixed pricing)
    • Ongoing managed IT plans (custom pricing based on users/devices)
    • Project-based pricing for IT upgrades, security audits, and system migrations.

    We believe in transparent pricing—contact us for a quote!

  • Do you offer service contracts or month-to-month support?

    We offer both options! You can choose a flexible, month-to-month plan or lock in a contract for better rates and priority service.

  • How do I know what IT services my business needs?

    If you’re unsure, we offer a free initial consultation to assess your IT setup and recommend the best solutions for your business.

  • How do I get started with Pathway IT?

    Simple! Contact us today for a consultation, and let’s discuss how we can support your business.